At NOCO, we’ve been looking out for the safety and well-being of our customers since 1933. We continue to maintain the highest standards not only in propane delivery and service, but also when it comes to educating our customers about propane safety.
IMPORTANT: If you smell propane or suspect a leak, please leave your house immediately, call 911 and then call NOCO.
Read on for more helpful tips and, of course, please call us with any questions or if you are ever concerned for your safety.
Gas Smell
If you smell gas, immediately put out all smoking materials and other open flames. Do not operate lights, appliances, landlines or cell phones. Flames or sparks from these sources can trigger an explosion or fire. Get out of the house or area where you are immediately.
If it is safe to do so, turn off the main gas-supply valve on your propane tank. To close the valve, turn the knob to the right (clockwise). Stay away from the site of the gas smell until NOCO or the local fire department says it is safe to return.
Have a NOCO technician check your system before you turn it back on.
Pilot Light
If a pilot light repeatedly goes out (or is very difficult to light), there may be a safety problem. Do not try to fix the problem yourself. Call a qualified service technician for help.
Appliance Maintenance
Only a qualified service technician has the training to install, service and repair your appliances. Don’t try to modify or repair valves, regulators, connectors, controls or other appliance and cylinder/tank parts. Older appliances need to be inspected frequently for cracks or breaks.
Gas Supply
Running out of gas can cause serious safety hazards, including fires or explosions. In many states, a propane retailer or a qualified service technician must perform a leak check of your system before turning on the gas, so contact us right away if you’re concerned about a leak or about to run out of fuel.
For even more tips about propane safety, download our complete overview of propane safety, to share with your family and friends.
Helpful videos about propane safety
The Propane Education & Research Council (PERC) has provided the videos below to teach homeowners all about propane safety.
Click on the videos below for more propane safety education!
