Website and Mobile Application
Your privacy is critically important to us.
NOCO is located at:
NOCO, 2440 Sheridan Dr, Tonawanda, NY 14150, United States. Phone: (716) 833-6626.
It is NOCO's policy to respect your privacy regarding any information we may collect while operating our website and our mobile application. This Privacy Policy applies to NOCO ("us," "we," or "NOCO"). We are committed to protecting personally identifiable information you may provide to us through our website (the "Website") and our mobile application (the "App," and together with the Website, the "Services"). This Privacy Policy explains what information we may collect through the Services, how we use that information, and under what circumstances we may disclose it to third parties. This Privacy Policy applies only to information we collect through the Services and does not apply to information we collect from other sources.
This Privacy Policy, together with the Terms and Conditions posted on our Services, sets forth the general rules and policies governing your use of the Services. Depending on your activities when using the Services, you may be required to agree to additional terms and conditions.
Website Visitors
Like most website operators, NOCO collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as browser type, language preference, referring site, and the date and time of each visitor request. NOCO's purpose in collecting non-personally-identifying information is to better understand how visitors use our Website. From time to time, NOCO may release non-personally-identifying information in the aggregate, for example by publishing a report on usage trends.
NOCO also collects potentially personally-identifying information, such as Internet Protocol (IP) addresses, for logged-in users and for users leaving comments on NOCO's blog. NOCO only discloses logged-in user and commenter IP addresses under the same circumstances described below for personally-identifying information.
Gathering of Personally-Identifying Information
Certain visitors to our Services choose to interact with NOCO in ways that require us to gather personally-identifying information. The amount and type of information we gather depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at NOCO to provide a username and email address.
Information Collected Through Our Mobile Application
Our App offers additional functionality beyond our Website, and it collects certain categories of information that the Website does not. When you create an account or use the App, we may collect:
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Account information, including your name, email address, phone number, and login credentials
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Authentication and authorization credentials used to sign you in and keep your account secure
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Service address and location-related information, used to schedule and deliver services at your property
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Billing and payment information associated with your transactions, such as payment method details and billing history, processed on our behalf by third-party payment processors
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Push notification identifiers or device tokens, used to send you appointment reminders and service updates
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Device and application usage information, such as device type, operating system, and how you interact with the App
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Error-monitoring and diagnostic information generated through third-party tools, such as Sentry, which help us identify and fix technical issues
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Analytics information collected through analytics and performance-monitoring technologies, which we may add or update from time to time
We use this information to provide, maintain, and improve the App, to schedule and fulfill service requests, to process payments, to send you notifications you have agreed to receive, and to diagnose and resolve technical problems.
Third-Party Service Providers
NOCO works with third-party service providers to operate the Website and App. These providers may receive personal information solely to perform services on our behalf and are not authorized to use it for any other purpose. Categories of service providers we work with include:
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Cloud hosting providers
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Payment processors
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Push notification providers
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Analytics vendors
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Customer support platforms
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Error-monitoring and diagnostic service providers
NOCO does not rent or sell your personally-identifying information to these or any other third parties.
Security
The security of your personal information is important to us, but remember that no method of transmission over the Internet, and no method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Advertisements
Ads appearing on our Website may be delivered by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time it sends you an online advertisement, in order to compile information about you or others who use your computer. This information allows ad networks to deliver targeted advertisements they believe will be of interest to you. This Privacy Policy covers NOCO's use of cookies and does not cover the use of cookies by any advertiser.
Links to External Sites
Our Services may contain links to external sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites, products, or services.
NOCO Uses Google AdWords for Remarketing
NOCO uses remarketing services to advertise on third-party websites, including Google, to previous visitors to our site. This may include advertising to previous visitors who have not completed a task on our site, such as using the contact form to make an inquiry. This may appear as an advertisement on the Google search results page or on a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Any data collected will be used in accordance with our own Privacy Policy and Google's privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and you can opt out of interest-based advertising entirely through cookie settings or a browser plugin.
Protection of Certain Personally-Identifying Information
NOCO discloses potentially personally-identifying and personally-identifying information only to those employees, contractors, and affiliated organizations that (i) need to know that information to process it on NOCO's behalf or to provide services available through the Services, and (ii) have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside your home country; by using the Services, you consent to the transfer of such information to them. NOCO will not rent or sell potentially personally-identifying or personally-identifying information to anyone. Other than as described above, NOCO discloses such information only in response to a subpoena, court order, or other governmental request, or when NOCO believes in good faith that disclosure is reasonably necessary to protect the property or rights of NOCO, third parties, or the public at large.
If you are a registered user and have supplied your email address, NOCO may occasionally send you an email about new features, to solicit your feedback, or to keep you up to date on NOCO and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request, such as a support email or feedback, we reserve the right to publish it to help us clarify or respond to your request or to help support other users. NOCO takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
Aggregated Statistics
NOCO may collect statistics about the behavior of visitors to the Services. NOCO may display this information publicly or provide it to others. NOCO does not disclose your personally-identifying information in doing so.
Cookies
To enrich and improve your online experience, NOCO uses cookies and similar technologies to display personalized content, appropriate advertising, and to store your preferences.
A cookie is a string of information that a website stores on a visitor's computer, which the visitor's browser provides to the website each time the visitor returns. NOCO uses cookies to help identify and track visitors, their use of our Website, and their website access preferences. Visitors who do not wish to have cookies placed on their computer should set their browser to refuse cookies before using our Website, with the drawback that certain features may not function properly without cookies.
By continuing to navigate our Website without changing your cookie settings, you acknowledge and agree to NOCO's use of cookies.
E-Commerce
Those who engage in transactions with NOCO, by purchasing NOCO's services or products, are asked to provide additional information, including the personal and financial information required to process those transactions. In each case, NOCO collects such information only as necessary or appropriate to fulfill the purpose of the interaction. NOCO does not disclose personally-identifying information other than as described in this Privacy Policy. Visitors can always decline to supply personally-identifying information, with the understanding that doing so may prevent them from engaging in certain Service-related activities.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate personal information
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Request deletion of your personal information, subject to applicable legal exceptions
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Opt out of certain data-sharing activities, where applicable
To submit a privacy-related request, contact us at residentialcs@noco.com. We will respond to verified requests within the timeframe required by applicable law.
Data Retention
NOCO retains personal information for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, and comply with our legal, accounting, and regulatory obligations. The specific retention period for a given category of information depends on factors such as the purpose for which it was collected, applicable legal requirements, and whether retention is necessary to resolve disputes or enforce our agreements.
Accessibility
This Privacy Policy is accessible from both our Website and our App, and you may review it without creating an account. We aim to design our privacy notices, consent mechanisms, and request processes to be compatible with generally accepted accessibility standards, including screen-reader and keyboard-navigation functionality.
App Store and Marketplace Disclosures
Consistent with this Privacy Policy, NOCO maintains privacy disclosures required by mobile application marketplaces, including Apple's Privacy Nutrition Label and Google Play's Data Safety disclosure, describing the categories of data the App collects and the third-party services with which it is shared.
Messaging Terms and Conditions
Brand: NOCO
When you opt in to the service, we will send you a message to confirm your signup.
By opting in to NOCO text messaging, you agree to receive recurring automated appointment reminders, informational updates, and marketing messages from NOCO. Messages may be sent using an automatic telephone dialing system to the mobile number you provided or any number you later designate.
Message frequency may vary. For example, you may receive up to two messages per appointment, plus additional messages based on your interactions with NOCO. NOCO reserves the right to modify the frequency or content of messages as needed.
Your usual message and data rates may apply. Contact your mobile provider for details on your text or data plan. Carriers are not responsible for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Message Types
You can expect to receive messages related to:
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Appointment confirmations and reminders
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Service notifications and updates
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Promotions, special offers, and marketing content
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Company news and important service alerts
Customer Care Contact Information
Text HELP for assistance, or email us at residentialcs@noco.com.
Cancellation
To unsubscribe, reply STOP to any message or follow the link provided, if applicable. You will receive a confirmation message, and no further messages will be sent unless you opt back in.
Transfer of Number
If you change or transfer your mobile number, you agree to either reply STOP from the original number or notify us at residentialcs@noco.com. This is required to prevent future communications to your old number.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. Updates to these terms will be effective immediately upon posting. Continued use of our messaging program indicates your acceptance of any changes.
The opt-out language above appears generally consistent with current SMS marketing disclosure requirements, subject to ongoing review as applicable laws and regulations evolve.
Privacy Policy Changes
Although most changes are likely to be minor, NOCO may change this Privacy Policy from time to time, in NOCO's sole discretion. NOCO encourages visitors to check this page frequently for any changes. Your continued use of the Services after any change to this Privacy Policy constitutes your acceptance of that change.
