Delete Your Account and Data
If you have a My NOCO account, you can ask us to delete it and the personal data that goes with it. You do not need to log in to make this request.
How to Request Deletion
Email marketing@noco.com or call 716-833-6626. Include the name, email, and phone number on your account so we can find it.
We will confirm your request and verify your identity, then complete it within 30 days.
What Gets Deleted
- Your name, email, and phone number
- Your login
- Your service address
- App and device data linked to your account
What We Keep
We're required to hold onto a few things even after you delete your account:
- Billing and payment records, for tax and accounting purposes
- Records of service work done at your property, for warranty and safety reasons
- Anything tied to an open dispute or legal claim
- Limited information used to prevent fraud
We keep these only as long as required, and for no other purpose. Everything else is deleted for good.
Questions
Email marketing@noco.com or call 716-833-6626.
